About Us
Why Choose Faithful?
Faithful Auto & Truck Repair is a locally owned, independent facility that provides full service repairs and maintenance on almost all cars and trucks. Faithful Auto also specializes in transmission & diesel work. They are striving to "Redefine The Auto Repair Experience!" by giving customers a dealership alternative. Faithful Auto was started in 2013 by owners Bill McKnight & Mike Hutchinson, two men wanting people to know they are a faith-based auto repair service run on Christian principles. They are very excited about the opportunity to use their God-given talents to serve all of northern Lapeer County. If you're searching for a new auto repair shop near you... you've found it! Faithful Auto is proud to serve in Lapeer County. "You can put your faith in Faithful!"
Join Our Faithful Family!
For most people, auto maintenance and repair is not fun or convenient. So, we want to make the process as easy and enjoyable as possible for you. We genuinely care about you, your car, and your experience, and it shows! Our first-time customers quickly become a part of our close-knit Faithful Family, choosing us for all of their automotive needs! Faithful Auto is a balance between big city
"know-how" and small-town personal care!
We Are Woman Friendly!
Here at Faithful Auto, we make a special effort to ensure all women coming into our repair facility feel comfortable, and heard. We know it can be scary as a woman coming into a new car shop alone. We make it our mission to put women at ease-and will explain everything understandably to answer questions. We offer a bright, clean, sunny lobby with a children's corner (snacks & coffee!) and television. Faithful Auto truly wants to be an auto repair facility in Lapeer County everyone can put their trust in!
OUR MISSION
Our Mission:
- Provide an auto repair facility that customers can put their trust in.
- Offer exceptional, skilled, and quality service our technicians stand behind.
- Be open and honest with our customers while building relationships with them.
- Be involved in our community and help give back to those in need.
- Welcome everyone with a smile right when they walk through our doors.
- Strive to be an automotive destination in which everyone feels they can put their faith in Faithful Auto & Truck Repair!
Perks just for you!
WE HAVE TONS OF SPECIAL PERKS JUST FOR OUR FAITHFUL CUSTOMERS. PERKS YOU WON'T FIND AT MANY OTHER AUTO REPAIR SHOPS! CLICK BELOW AND CHECK THEM OUT!!!
THE FAITHFUL WAY
BE GOOD STEWARDS
All that we have belongs to God, and we are to be good stewards of all He has entrusted to us. "Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much. So, if you have not been trustworthy in handling worldly wealth, who will trust you with true riches?" (Luke 16:10-11)
DO THE RIGHT THING
Integrity is not about convenience. It's an unwavering commitment to do the right thing in every action we take and in every decision we make, even when no one's looking. Make decisions that build strong, trusting relationships.
"BRING IT" EVERY DAY
We each have a finite amount of time to work. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Maximize your contribution by making the most effective use of your time.
MAKE QUALITY PERSONAL
At Faithful, we don't do good, we do great. Take pride in the quality of everything you touch and everything you do. From answering the phone to double-checking a car repair always ask yourself, "Is this my best work?" Remember, absolutely everything "speaks" to our customers, and everything you touch has your signature.
BE PERFORMANCE-DRIVEN
We appreciate effort, but reward and celebrate results. Set challenging goals, then go after them. Numbers are the best tools we have to help us understand how we're doing, and how we can improve our performance. Holding ourselves accountable for results is a reflection of our commitment to our mission.
GO THE EXTRA MILE
Be willing to do whatever it takes to accomplish the job...plus a little bit more. Whether it's starting early, staying late, or doing something that's not in your job description. It's the extra mile that separates the average person from the superstar. Be the superstar.
CONTINUOUSLY IMPROVE EVERYTHING YOU DO
Constantly evaluate and reevaluate every aspect of your job. Don't be satisfied with the status quo. The most successful people and organizations are in a never-ending pursuit of improvement.
TAKE RESPONSIBILITY
Identify what you don't know and find a way to learn it. Ask for what you need and take full responsibility for your success. There's no room for victims in a high-performance organization.
WE'RE IN THE CUSTOMER SERVICE BUSINESS
Our most important job is to "blow away" our customers with extraordinary service. It is not our job to meet our customers' expectations, our competitors can do that. It is our job to exceed their expectations.
PRACTICE BLAMELESS PROBLEM-SOLVING
Blame has no place in a high-performance organization. Fix mistakes by focusing on a solution, not on whose fault it was. We will use these situations to learn, and then apply that knowledge by improving our processes to reduce the likelihood of repeating the same mistake. We will get smarter with every mistake.
EMBRACE CHANGE
Nothing stays the same. Change creates energy and excitement. Be inspired by both the challenges and the possibilities that change brings. The better and faster we are at adapting to change, the stronger and more successful we become as a company.
KEEP THINGS FUN
Laughing is like a lubricant that helps to grease Faithful's gears. When we stop having fun-we lose the passion, energy, and enthusiasm to help us achieve our goals. Be lighthearted and smile. Laugh every day!
Our Partners
